Refund Policy
A legal disclaimer
At Amray Essenza, we take pride in offering premium quality pure attars and timeless fragrances. Due to the personal and hygiene-sensitive nature of fragrance products, we maintain a strict policy regarding cancellations, returns, and refunds.
Order Cancellation
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Orders may be cancelled only before they are processed or shipped.
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Cancellation requests must be submitted within 12 hours of placing the order.
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Once the order has been processed or dispatched, it cannot be cancelled.
To request cancellation, please contact us with your Order Number and registered email or phone number.
Refund Policy
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If a cancellation request is approved before shipment, the refund will be processed to the original payment method within 5–7 business days.
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Shipping charges (if applicable) may not be refundable.
No Return After Delivery
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Due to hygiene and quality standards associated with fragrance products:
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Once an order has been delivered, it cannot be returned, exchanged, or refunded under any circumstances.
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All purchases made on Amray Essenza are considered final once delivered.
Damaged or Incorrect Products
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If you receive a damaged product or an incorrect item, please notify us within 48 hours of delivery with:
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Your Order Number
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Photos of the product and packaging
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After review, we may offer a replacement or appropriate resolution.
Contact Us
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For any questions regarding cancellations or order issues, please contact us:
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Email: support@amrayessenza.com
Brand: Amray Essenza